Shipping Policy

1. What is the cost of shipping?

• Free shipping on all orders over R750.
• Orders below R750 are subject to a R99 delivery fee.
• All orders are shipped via courier.
• We do not charge any handling fees.

2. How long will it take to receive my order?

• Orders are dispatched within one working day after payment confirmation.
• Delivery timeframes:
  • 1 – 3 business days for main cities.
  • Up to 7 business days for outlying areas.
• All orders are shipped via express courier delivery.
• Orders are shipped only on business days.
• Orders placed after 2 PM will be processed on the following working day.

3. How do I track my order?

• We partner with leading courier companies to ensure reliable and fast delivery.
• Once your order has been shipped, you will receive a tracking email with a link to track your package.
• Customers can use the courier’s website to check delivery updates.

4. Where do you ship to?

We currently ship nationwide within South Africa.
International shipping is available upon request—please contact us before placing an order for international delivery options.

5. What happens if my delivery fails?

If a delivery is unsuccessful due to an incorrect address or absence at the delivery location, the courier may attempt redelivery. If redelivery is unsuccessful, the package may be returned to us.

Please refer to our Returns Policy for details on how to handle returns.

 

For any shipping-related inquiries, feel free to contact our support team.